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Terms & Condiitons

Welcome to the RARE website conditions for use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these conditions please contact us by e-mail.

Terms &Conditions

Returns Information

If you are looking for returns information, please visit this dedicated Returns Information page

Voucher Codes and Promotions

Unless otherwise stated any discount codes or promotional offers will not apply to any discounted / sale lines or Opulence products.

These cannot be used in conjunction with other voucher codes or promotions and will only work in the circumstances stated. We reserve the right to withdraw any promotional discounts and to refund any orders that involve the use of invalid or incorrect voucher/discount codes.

International Free Delivery Promotion

Our International FREE delivery promotion is only applicable to orders £75 or over. 


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us by e-mail. ([email protected]) You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Purchase of Products

Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site. We will send to you an order acknowledgement email detailing the products you have ordered. As your product is shipped from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below.

Non acceptance of an order may take place in the following circumstances:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Conditions of Use.

The contract will be concluded in English.

Refusal of Transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information.
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


All prices are stated in £sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges.

Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to despatch of orders.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Shipping & Return

Pre-orders - When ordering an item on Pre Order please allow up to the stated timescale on the product for the item to be despatched from our warehouse. 
Once dispatched times scale for delivery are dependant on delivery option chosen at time of purchase.

Standard UK Delivery (UK Mainland only) 3-5 working days £3.95

Free Standard UK Delivery (UK Mainland only) 3-5 working days
For all orders over £50

Next Working Day Delivery (UK Mainland only)
On orders made before 5pm Monday - Friday. If Gold Next Working Day option is selected on Friday, order will be delivered (next working day) Monday - £5.95

Platinum Delivery (UK Mainland only)
On orders made before 7pm are delivered Next Day before Noon - £6.95

Saturday Delivery
(UK Mainland only) On orders made before 5pm Monday - Friday - £5.95
(Any orders placed outside of these time frames will be held to the following Saturday for dispatch) 
Eire Delivery £7.95
Orders received are delivered within 7-10 working days from dispatch day (upto 3 working days from order)
Free Over £75
European Countries Delivery £9.95
Orders received are delivered within 7-10 working days from dispatch day (upto 3 working days from order)
Free Over £75
Non-European Countries Delivery £20.00
Orders received are delivered within 7-10 working days from dispatch day (upto 3 working days from order)

Free International Delivery for all orders over £75

Free Promotional Delivery
For all orders placed on a free delivery promotion are subject to the specific terms and conditions of the offer in the time scale stated. 
Rare reserve the right to cancel these promotions at any time.
If the Monday is a Bank Holiday then the order will be processed on Tuesday
*Countries we do not deliver to include but are not exclusive to the list below 
 - Chile, Canada, India, Russia,  Latvia, Ukraine and Norway 

Full Delivery information here


In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, garments received after the 28 days will be entitled to an exchange to the value of the garment returned. Please note: The item is your responsibility until it reaches us. For your own piece of mind, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We suggest a fully tracked , signed for service. 
*Although this is at customers discretion, please be aware without proof your item has arrived in our warehouse we reserve the right to refuse to give a full cash refund. 

Full Returns information here

 *Office / Warehouse hours are Monday - Thursday 9am - 5pm, Friday 9am - 4pm



Terms and Conditions

By participating in this Promotion you agree that we may hold and use your personal data (including without limitation your Image, Instagram handle, name) for the purpose of administering the Promotion including without limitation.  You also consent to our use of the Image for the Promotional Purposes set out in these terms and to the transfer and use of your personal data outside the European Economic Area and for the purposes set out in our Privacy Policy. You confirm that you have obtained equivalent consents from third parties featured in the Image (if you have not do not upload the Image. We reserve the right to request proof that you have obtained all such consents and where you fail to provide such proof, to disqualify you from the Promotion). We do not knowingly collect personal data from children under the age of 13. If you are under 13 do not use or provide any information about yourself including without limitation your name, address, email address or screen name or user name you may use. If we learn that we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address below. For more information on how we hold and use your personal data please contact us at the address below.

You grant to us a royalty free, perpetual, transferable, worldwide licence to use the Image for marketing, promotional and/or advertising purposes including without limitation on our websites, email and social media platforms (including without limitation on our official Instagram, Facebook, Twitter and YouTube accounts) (“Promotional Purposes”). You waive all moral rights under the Copyright, Designs and Patents Act 1988 (as amended) and all equivalent laws in any jurisdiction, that you may have in the Image (including without limitation the right to be attributed to the Image) and have obtained equivalent waivers from all persons featuring in the Image.

You acknowledge and agree that we may in our sole and absolute discretion, edit, alter, adapt, transform, recast, reproduce, distribute, publicly perform and display and/or combine the Image with any other materials including in any motion picture or art reproduction and on any media whether electronic or otherwise currently known or developed in future.

You do not require and will not require us to pay you for any amounts for use of the Image in accordance with these terms. You have obtained the consent and permissions of all persons featured in the Image and/or who have rights in the Image to enable us to use the Image as envisaged in the preceding paragraphs.

You acknowledge and agree that nothing in these terms and conditions obligates us to use the Image for the Promotional Purposes.

This Promotion is in no way sponsored, endorsed, administered by, or associated with Instagram (“Social Media”). By participating in this Promotion you agree to release Instagram of any liability caused in respect of this Promotion.

To the fullest extent permitted by law we exclude any and all liability for any loss, damage or injury occurring to you or any third party arising from your participation in this promotion or arising from your acceptance and use of the Prize.
- These terms are governed by the law of England and Wales.
- This Promotion is administered by Rare London

Banner / social media / email terms and conditions

Upload an image of you wearing a Rare London outfit (“Image”) onto your Instagram / Twitter / Facebook / YouTube / Pinterest account with the following hashtag “ #StyleIsRare ”